Payments

Membership, Advertising & Refund Policy

Effective August 12, 2026

Membership billing

Club Pro and Professional memberships are billed annually and renew automatically unless canceled before the next renewal date. Benefits begin after payment and successful profile review.

Advertising billing

Monthly advertising packages renew monthly until canceled. Annual Partner packages renew annually. Placement begins after payment, receipt of usable creative materials and LAXassist approval.

Review and declined profiles

If LAXassist declines a paid membership or advertisement during its initial review, the purchaser will receive a refund for the unactivated purchase.

Cancellations

Cancellation stops the next renewal. Current benefits generally continue through the paid billing period. To cancel, email coach@laxassist.com using the purchaser’s billing email.

Refunds

Except for a profile or advertisement declined before activation, completed billing periods and delivered promotional work are generally nonrefundable. Duplicate or erroneous charges should be reported promptly and will be reviewed individually.

Creative materials and scheduling

Purchasers must provide accurate copy, links, logos and usable images. LAXassist may reject unsafe, misleading or inappropriate promotions. Social spotlights must be used during the active membership period and do not roll over after expiration.

For billing questions, contact coach@laxassist.com before purchasing or renewing.